Phrases that anoy me
Posted by Austin at 2:18 AM
Best two out of three
Plug socket
What other possible value could there be that would fit the phrase "Best out of three" that requires the removal of abiguity by inserting the word two?
Plug socket
A socket is the female part, a plug is the male part. Therefore a socket implies a plug of some sort. So saying plug socket is pointless it tells us nothing about the type socket in question. What is actually meant by "Plug Socket" by most people is ofc the Electrical Socket.
tail: cannot open `+228' for reading: No such file or directory
Posted by Austin at 1:23 PM
When trying to install j2re-1_3_0_02-linux using the j2re-1_3_0_02-linux.bin installed I get the following error after accepting the license and the installer bails:
So, how do we fix this. I tried using vi(1) to edit the file, add the -n option to tail but on writing out the installer script vi told me that conversion had been done. So with a fresh copy of the installer I used the following ed script to successfully fix the installer:
tail: cannot open `+228' for reading: No such file or directoryThe offending command from the installer script is:
tail +228 $0 > $outnameThe info page for tail suggest the above form should be avoided:
"avoid `tail +4',ince it might mean either 'tail ./+4' or 'tail -n +4'."
So, how do we fix this. I tried using vi(1) to edit the file, add the -n option to tail but on writing out the installer script vi told me that conversion had been done. So with a fresh copy of the installer I used the following ed script to successfully fix the installer:
ed j2re-1_3_0_02-linux.binThe install now runs correctly. ed did tell me it had appended a newline (presumably at the end of the file) but this didnt affect the installer.
/tail
s/+/-n +/
w
q
Light at the end of the o2 support tunnel
Posted by Austin at 7:27 AM
o2 (of o2.co.uk fame) has to be, in my experience, one of the worst companies I have ever had the misfortune to have to deal with.
I am just coming to the end of a long battle with their idiotic customer service departments and proceedures regarding a refund for a phone I was sent in error and promptly returned. As reward for me promptly returning this phone in accordance with their proceedures they decided to charge me twice for the phone. I have spent nearly a month trying to get a refund for these charges. Each time I am promised it will be resolved and each time it fails to be resolved.
I am still at this time awaiting the final part of the refund but have been assured today, by John in team 109, that the bank credit was made to my account today and so I should see this in my account any day now.
Finally the end is in sight. Or is it?
I am just coming to the end of a long battle with their idiotic customer service departments and proceedures regarding a refund for a phone I was sent in error and promptly returned. As reward for me promptly returning this phone in accordance with their proceedures they decided to charge me twice for the phone. I have spent nearly a month trying to get a refund for these charges. Each time I am promised it will be resolved and each time it fails to be resolved.
I am still at this time awaiting the final part of the refund but have been assured today, by John in team 109, that the bank credit was made to my account today and so I should see this in my account any day now.
Finally the end is in sight. Or is it?
Get these bugs off my desk
Posted by Austin at 6:31 AM
More and more the focus of support departments and software maintainers seems to be how to reduce their call count count rather than actually find the correct solution to the problem being reported.
Few seem interested in the right solution these days, the only thing that matters is their call counts. Performance should not be measured in the number of open calls, or the number of calls closed. Performance should be measured based on the number of solutions provided.
WONTFIX and NOTABUG are too often used to mean OFFMYDESK
Few seem interested in the right solution these days, the only thing that matters is their call counts. Performance should not be measured in the number of open calls, or the number of calls closed. Performance should be measured based on the number of solutions provided.
WONTFIX and NOTABUG are too often used to mean OFFMYDESK
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